FAQ

Packing

Check out our Packing Tips for more helpful information.

How much of my house would you be able to pack?

We can accommodate any packing situation, from your entire house to just a few of your more fragile items. Our staff will bring all the necessary supplies to your home and get your home ready for move day, so your move is done carefully and efficiently. This is an increasingly popular service, especially for our elderly customers.

Why should I hire professional packers?

Please see our article that explains this.

Are there certain things that you can or can’t pack?

Please see our article that explains this.

Is there any preparation I need to do for the packing service?

You will need to mark or set aside anything that you will need before moving into your new home. (i.e. toiletries, an outfit, checkbook)

Moving

Do you move specialty items such as grandfather clocks or pianos?

Absolutely. Our highly trained staff is experienced in moving antiques as well as pianos. Moving these at the same time as your other belongings can reduce your cost.

How can I make my move the most cost effective?

Being prepared is the best way to ensure an efficient and thorough move. Having all your items packed and well labeled allows our staff to work more quickly

Is your staff full-time?

Our dedicated staff consist of salary and hourly employees. We do not have any temp help. Every employee is interview and trained by our managers.

Do you move out-of-state?

Yes, we are licensed to move out-of-state. We move to all contiguous 48 states.

How much advance notice do you need?

You should try to contact Top Notch Moving at least one month in advance of your desired move date to schedule a free in-home estimate. The earlier, the better, but we can certainly try and accommodate if you need to move sooner.

How can I speed up my move?

Please see our article that explains this.

When should I start preparing for a move?

Please see our article that explains this.

What are the common moving mistakes that I should avoid?

Please see our article that explains this.

How should I prepare for an apartment or condo move?

Please see our article that explains this.

How should I prepare for moving into a senior living community?

Please see our article that explains this.

Do you move in and out of senior living communities?

Yes, we are on the preferred vendor list for several facilities.

How are you different from other moving companies?

We emphasize item safety and professionalism. We also hire based on referrals from our employees to find other hard-working and clean-cut employees.

Storage

How does your storage service work?

We are affiliated with all the major storage providers and can help set you up with a unit close to you.

Where are the storage locations?

We are affiliated with all the major storage providers and can help set you up with the closest one to you.

Is storage climate-controlled?

We are affiliated with all the major storage providers and can help set you up with either a climate-controlled or non-climate-controlled unit.

Are there certain things that can’t be stored?

Food items, flammable items, and illegal items are not allowed at the storage facility.

Do I have access to the stuff that’s in storage? How easy is it to access? When can I access it?

Yes, you can access your belongings at any time. Some facilities have certain hours at night when you can’t access them, so keep that in mind when choosing a facility. Be sure to inform your movers if there are certain items you would like to be stored towards the front of the unit for easier access.

How much does storage cost?

Storage costs vary based on size, location, demand, and accessibility (i.e., ground floor).

Billing

How much does the moving service cost?

What can I expect when I request a free estimate?

During an estimate, you will provide a tour of your home and point out everything that goes or stays. It’s best to share any additional information about your belongings. Anything that we should know or that may help us keep it safe or speed up the process is greatly appreciated and noted. We will ask a few questions about the unload location, like access and parking, to try to get the most accurate estimate. We will also discuss logistics and scheduling; then, we will write you an estimate on the spot. We do NOT require deposits, and a decision to go with us does not need to be made on the spot. However, we cannot guarantee your move date until you verbally confirm you are using our services. An estimate is typically 30 minutes, but you should allow for at least an hour. The duration of the estimate depends on the home’s size, the items’ complexity, and the move itself.

How will I be billed?

The hourly rate depends on how many men are sent to your move. Your billable time starts when we leave our warehouse and ends when we return. Therefore, if you are well prepared you can control the cost of your move significantly. We require payment at the completion of the job.

Can I expect any “hidden charges” when I receive the bill?

No, you will be billed an hourly rate and a flat-rate insurance fee. If your move requires any other charges, such as additional truck fee or storage, it will be itemized on your written estimate.

What methods of payment do you accept?

We prefer a personal or cashier’s check but also accept credit card payment with a 3% surcharge.

We’re happy to answer any other questions you may have. Please feel free to contact us.