FAQ

Packing

  1. How much of my house would you be able to pack?
    We can accommodate any packing situation, from your entire house to just a few of your more fragile items. Our staff will bring all the necessary supplies to your home and get your home ready for move day, so your move is done carefully and efficiently. This is an increasingly popular service, especially for our elderly customers.

Check out our Packing Tips for more helpful information.

Moving

  1. Do you move specialty items such as grandfather clocks or pianos?
    Absolutely. Our highly trained staff is experienced in moving antiques as well as pianos. Moving these at the same time as your other belongings can reduce your cost.
  2. How can I make my move the most cost effective?
    Being prepared is the best way to ensure an efficient and thorough move. Having all your items packed and well labeled allows our staff to work more quickly.
  3. Is your staff full-time?
    Our dedicated staff consist of salary and hourly employees. We do not have any temp help. Every employee is interview and trained by our managers.
  4. Do you move out-of-state?
    Yes, we are licensed to move out-of-state. We move to all contiguous 48 states.
  5. How much advance notice do you need?
    You should try to contact Top Notch Moving at least one month in advance of your desired move date to schedule a free in-home estimate. The earlier, the better, but we can certainly try and accommodate if you need to move sooner.

Billing

  1. How will I be billed?
    The hourly rate depends on how many men are sent to your move. Your billable time starts when we leave our warehouse and ends when we return. Therefore, if you are well prepared you can control the cost of your move significantly. We require payment at the completion of the job.
  2. Can I expect any “hidden charges” when I receive the bill?
    No, you will be billed an hourly rate and a flat-rate insurance fee. If your move requires any other charges, such as additional truck fee or storage, it will be itemized on your written estimate.
  3. What methods of payment do you accept?
    We prefer a personal or cashier’s check but also accept credit card payment with a 3% surcharge.

We’re happy to answer any other questions you may have. Please feel free to contact us.